Welcome to Carttnook. These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website, https://carttnook.online/ (the “Site”), operated by Carttnook (“we”, “us”, or “our”). Please read these terms carefully before using our website. By accessing, browsing, or making a purchase on Carttnook, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. Overview

Carttnook is an online retail platform that offers a wide variety of products including fashion, electronics, home essentials, and lifestyle items. Our mission is to provide a seamless and secure shopping experience with products that meet high standards of quality and affordability.

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. If you are under the age of 18, you may use the Site only with the involvement of a parent or guardian.

3. Account Registration

To access certain services or features of Carttnook, you may be required to register for an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your login credentials.
  • Be fully responsible for all activities that occur under your account.
  • Notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts found to be in violation of these Terms.

4. Products and Pricing

Carttnook strives to ensure that all product information, including prices, descriptions, and images, are accurate. However, we do not guarantee the accuracy of such information and reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. We reserve the right to change product prices and availability at our discretion.

5. Orders and Payments

By placing an order on Carttnook, you agree to provide valid and accurate payment information. Orders are subject to acceptance and availability.

Payment Methods:

We accept major forms of digital payment, including:

  • Credit and Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets (Paytm, Google Pay, etc.)

Once your order is placed, you will receive a confirmation email. In case of any issues with your order (such as product unavailability or payment failure), we will notify you immediately.

6. Shipping and Delivery

Carttnook aims to process and ship orders as quickly as possible. Delivery times may vary depending on your location and product availability. Standard delivery timelines range between 3 to 10 business days.

We partner with reputed courier services to ensure safe and timely delivery. Shipping costs and options will be disclosed at the time of checkout.

Please note:

  • Delays due to unforeseen circumstances (weather, strikes, holidays) may occur.
  • You will receive tracking information once your order is dispatched.

7. Cancellations, Returns, and Refunds

Cancellation Policy:

Orders can be cancelled within 12 hours of placing them or before they are shipped. Once shipped, orders cannot be cancelled.

Return Policy:

We accept returns under the following conditions:

  • The product is returned within 7 days of delivery.
  • The item is unused, in its original condition, and with all original packaging and tags.
  • Return requests must be made through your Carttnook account or customer support.

Non-Returnable Items:

  • Items marked as “Final Sale”
  • Perishable or hygiene-related products
  • Personalized or customized items

Refund Policy:

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used during purchase.

8. User Conduct

By using our website, you agree not to:

  • Use the Site for any unlawful or fraudulent purposes.
  • Post or transmit any material that is abusive, threatening, defamatory, or obscene.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation of the Site or servers.

Violation of these terms may result in termination of access, legal action, or both.

9. Intellectual Property

All content on Carttnook—including text, graphics, logos, images, and software—is the property of Carttnook and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on our website without prior written consent from us.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Carttnook. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Accessing third-party websites is at your own risk, and we encourage you to read the terms and privacy policies of any such websites.

11. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using Carttnook, you agree to our data practices as outlined in our Privacy Policy.

12. Disclaimer of Warranties

Carttnook provides its services and content on an “as is” and “as available” basis. We do not warrant that the website will be error-free or uninterrupted, nor do we guarantee the accuracy, reliability, or completeness of the content.

To the fullest extent permitted by law, Carttnook disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

Carttnook shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the Site
  • Delays or failures in delivery
  • Loss of data or unauthorized access
  • Any errors or omissions in content or services

Our liability in any circumstance is limited to the amount paid by you for the product(s) in question.

14. Indemnification

You agree to indemnify and hold harmless Carttnook, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses arising out of your use of the Site or your violation of these Terms.

15. Modifications

Carttnook reserves the right to modify, update, or replace any part of these Terms at our discretion. Changes will be posted on this page, and your continued use of the Site after any changes constitutes your acceptance of those changes.

16. Governing Law

These Terms and any dispute arising from your use of Carttnook are governed by the laws of India. Any legal proceedings shall be held in the jurisdiction of the courts of New Delhi, India.